Mobile Crisis Services

intervention and assessment

BEHAVIORAL HEALTH RESPONSE AND INTERVENTION

We are a team of crisis responders in your community dedicated to providing the care you and your family need when someone is experiencing a behavioral health crisis. We respond to crisis in Alleghany County, the City of Covington, and the towns of Clifton Forge and Iron Gate. When a crisis happens, we’re here for you to provide rapid response and intervention for children, adolescents, and adults. We work to, when possible, help keep the individual in their environment while providing the necessary support, early intervention, and coordination of services.

A behavioral health crisis may be

A situation in which a person’s behaviors put themselves or others in danger; or
Intensifying emotional and behavioral symptoms which impact an individual’s ability to function in their family, living situation, community, school, or work environment.

Who can call the crisis line?

Children, adolescents, adults, and parents/guardians;
Law enforcement who want assistance with mental health response;
School and community members who are assisting or supporting someone experiencing a behavioral health crisis.

When is mobile response available?

Monday – Friday from 8:30 a.m. to Midnight, including holidays

CARE PROCESS:

STEP 1:

Call AHCS local emergency contact number at at 540-965-6537 (until 5 p.m.) or dial 988 if you or someone you know is experiencing a behavioral health crisis. After hours 800-446-0128.

STEP 2:

Explain your need and share information. You may talk on the phone (988 only) or someone may respond in person.

STEP 3:

A crisis responder will talk with you and recommend, as needed, referrals for other services, or a crisis responder team will arrive to de-escalate the situation and provide needed services.

STEP 4:

Once the crisis is stabilized, the team will decide what other services are necessary, developing strategies to prevent future crises.

STEP 5:

Referral and linkage to resources are determined and provided to support the continued care (therapy, case management, community support groups, etc.).

Bringing help to you when you need it most

Any place you feel safe, we’ll come to you.

How we support you:

Traveling to the location of the crisis
Crisis intervention and assessment that is safe, compassionate and an effective response
Our team helps to develop an immediate plan to maintain safety and prevent harm to the individual’s self and others in hopes of decreasing the need for psychiatric hospitalization.
Linking to community-based, peer and family support systems
Interpreter services for diverse language needs

Please note: for immediate safety concerns, such as life-threatening situations and/or medical emergencies, please call 911.

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intervention and assessment